If you’re buying luggage for real travel, the support should feel real too—here’s what “warranty” usually means in practice.

Does the warranty actually work?

Yes—when you’re working with a brand that treats support like part of the product, the warranty process is real, straightforward, and designed to get you back to traveling (not stuck in email limbo).

Support that doesn’t feel like a scavenger huntClear steps and clear expectations A process that moves things forward
The Bigger Carry-On in Stormy Teal
$283
$315
The Carry-On in Stormy Teal
$265
$295
The Large in Stormy Teal
$355
$395
The Medium Flex
$395
Does Away’s warranty actually get used, or is it mostly marketing?
What information do I usually need to start a warranty claim?
Is cosmetic wear covered under most luggage warranties?
What if the damage happened during airline handling?
How long does a warranty process usually take?
If I’m choosing between luggage brands, what’s the fastest way to compare warranties?
Do I need to keep the original packaging to use a warranty?